Return form

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Free size exchange: If you would like to exchange an item for a different size, we will cover the return shipping cost for the first round trip. Once you notify us of your intention to make an exchange, we will submit a request for a courier company to collect the item. Size exchanges are free in areas covered by Fan Courier with no additional mileage charges.

Important: We recommend trying on the shoes on a soft surface, such as a rug or carpet, to prevent damage to the product if you decide to return it.

Return policy

If your product is personalized, contact us by email or by phone at 0766.065.587. Personalized products cannot be returned, but we want you to be happy with your order and can work together to find a solution.

Free size exchange: If you would like to exchange an item for a different size, we will cover the return shipping cost for the first round trip. Once you notify us of your intention to make a return, we will submit a request for a courier company to collect the item. Size exchanges are free in areas covered by Fan Courier with no additional mileage charges.

If you wish to return an item under other conditions, you must pay the return shipping cost.

For standard products, as listed on the website, please follow these steps:

1. Complete the form above.

2. Book a courier by completing this form. Alternatively, you can send the return with any other carrier of your choice that delivers to an address (not the Romanian Post) or bring it in person to the store at 2 Covaci Street (Please protect the packaging as well. Pack the products in a plastic bag or an additional box.)

3. You will receive your refund within 14 days into the account from which you paid or the account specified on the form.

The address to which products should be returned is: S.C. Diane Marie Studio, 8 Berceni Road, District 4, Bucharest.

Product returns and warranty

Consumers have the right to notify the seller that they are withdrawing from the purchase, without penalty and without giving a reason, within 14 days of receiving the product, in accordance with Government Emergency Ordinance 34/2014. Along with your order, you will also receive a return form in the package, where you can provide all the information needed to process your return successfully.

If the products delivered are not the ones you ordered, please contact us immediately so we can replace them with the correct products. In this case, the return costs will be covered by www.pantofidianemarie.ro.

Direct costs of returning products (shipping) are borne by the consumer.

The customer has the right to request that a product be exchanged for another item of the same model in a different size within 30 calendar days of receiving the product. If the requested size is unavailable, the product may be exchanged for a similar item listed on the website at the same price as the original product, or the customer may pay the price difference. Products purchased or received more than 30 calendar days before the exchange request will not be accepted for exchange. If you wish to exchange the returned product for another item available in stock, you, the customer, will bear the delivery costs.

Refunds for products will be issued no later than 14 days after the returned product is received. If the buyer received free delivery under the conditions described in the “Product delivery” section, the company will deduct these costs (the original delivery costs) from the refund.

The refund will be issued according to the payment method, as follows:
 - for orders paid by bank card on the website, the refund will be processed through the same payment channel and into the bank account from which the payment was received;
-for orders paid cash on delivery, the refund will be made by bank transfer to the bank account specified by the buyer in one of the return documents;
- For orders paid with a “Gift Card”, the full value of the order will be credited to the original gift card, which can be used again for a new order. The gift card’s value cannot be refunded in cash.

Products cannot be returned/exchanged in the following cases:
a. they are not in their intact original packaging, with the label intact. The original packaging cannot be used as the return parcel packaging and must not be altered in any way by writing, labeling, sticking anything on it, etc.;
b. they show signs of use, wear or washing;
c. accessories are missing;
d. they were damaged or lost in transit;
e. they are not accompanied by proof of purchase from our website;
f. the products were made to the consumer’s specifications or are specifically personalized products.