GDPR

Personal data protection policy

This policy has been drafted taking into account the aspects established by the provisions of European and national legislation in force, namely the General Data Protection Regulation (EU) 679/2016 ("GDPR"), Law 190/2018 on measures to implement the GDPR and/or any other decisions that the National Supervisory Authority for Personal Data Protection (ANSPDCP) may issue as the supervisory authority for the protection of personal data.

Continuous technological developments, changes to our services or the legal situation, as well as other reasons, may require adjustments to our data protection policy. We therefore reserve the right to change this data protection declaration at any time and ask you to regularly inform yourself about the current status.

The confidentiality of your personal data is one of the main concerns of SC Diane Marie Studio SRL, headquartered in Bucharest, 10 Lacul Plopului Street, as data controller.

Who are we?

SC Diane Marie Studio Srl, hereinafter referred to as Diane Marie, “we” is a company from Romania, with its registered office in Bucharest, 10 Lacul Plopului Street, sector 5, registered with the Trade Register under number J40/10442/2011, fiscal code RO29048600, email office@pantofidianemarie.ro

Dianemarie.ro is an online store. In order to be able to fulfill this purpose, we contact our visitors who wish, at their initiative, to place orders. We subsequently process the data in order to deliver the orders registered on the site. We also carry out marketing / promotion campaigns to attract buyers for various products and other personal data processing operations that we explain below.

The document below is therefore very important, because it explains why we need certain personal data in order to provide certain services. Please read it carefully, because we have tried to explain here a series of principles and concepts useful both in interacting with our website and in interacting with the online environment in general.

Below, we will tell you, as transparently as possible, about concepts and ideas, as well as what rights you have regarding the personal data we process, or what actions you can take to better understand and control the volume of personal data that is processed online.

What is personal data?

According to the GDPR, "personal data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.

There is no list of personal data, and the GDPR does not require states to create such a list, for the simple reason that data can become personal data in one context, and in another context be simply information without the value of personal data.

Here are some examples of personal data:

  • the name;
  • someone's domicile or residence;
  • an e-mail address (including addresses such as andrei.popescu@firma.ro);
  • ID card, passport or identity card number;
  • location data (for example, the location data feature available on a mobile phone)
  • IP address;
  • a cookie ID;
  • someone's silhouette from CCTV footage;
  • a car registration number;

The definition of personal data also contains several important elements:

  1. Personal data refers to information about individuals, not legal entities. The distinction is important because, for example, the registration number from the Trade Register, the Fiscal Code or other identification elements of some companies are not personal data.
  2. It does not matter whether the processing of these personal data is done through an automated system or through a non-automated system (e.g. manual processing), if it is part of a structured data recording system. The only important thing is that we are talking about a processing of this type of data.

The information we collect

Dianemarie.ro collects personal data in two important ways:

  1. Information provided directly by you, through dianemarie.ro forms (for example, as a result of registering as a member of the dianemarie.ro community, as a result of requesting a Dianemarie.ro service, as a result of orders placed on the site or as a result of subscribing to Dianemarie.ro newsletters).
  2. Information we obtain when you use our services (for example, we process the history of your interactions with our newsletters in order to understand and limit the newsletters to those that interest you, your order history, etc.).

Dianemarie.ro uses forms through which you can create an account, order, comment on products or register for Dianemarie.ro newsletters. These forms include fields such as name, email address, mobile phone number, access password, details regarding the delivery address of some products, billing details, etc.

We use this data to allow you access to the site and to deliver the products and services you have chosen to receive (the ordered product, newsletters, etc.). The legal basis for this processing is the entry and execution of a contract to which you are a party (whenever you perform the above operations, you agree to the terms and conditions of providing those services) or your consent, if we are talking about making commercial communications to you, without talking about similar products and services that you have already purchased from us, where we are entitled to send you commercial communications (but we will continue, permanently, to offer you the possibility to unsubscribe from that type of communications).

We may also sometimes need to request additional tax information, if we are required by law to file tax returns in relation to the products and services you have ordered. In that case, we will refer to your address (required to be included on the tax invoice), but also other tax data that the law requires us to collect and process in relation to the transaction in question. In this situation, the legal basis for the processing will be the obligation to comply with the provisions of the legislation.

We do not use your data to send marketing communications unless you explicitly opt in to such communication. Even in such cases, we ensure that you have an easy-to-use option to unsubscribe (withdraw consent) at any time, either in the communication itself or by contacting us by email or phone.

Dianemarie.ro also offers the possibility to send us a message. The data you send after using this contact option is processed based on our legitimate interest to respond to your request and / or to keep a record of your complaint, consultancy request and similar. This data is stored for 5 years.

  1. Data collected directly
    1. Creating a customer account

To create a customer account the following data is required. name, surname, e-mail, telephone number, address. A new account can be created either in the process of requesting the opening of a new customer account by you, or as a result of placing an order for the first time, in which case, in order to be able to honor your order, we will automatically activate a customer account for you.

Alternatively, there is the option of connecting with a Facebook account. After logging in, Facebook sends us: the numerical ID for the social network, your first and last name;

    1. Shopping in the Online Store

You can make purchases when you have a customer account, place products in the shopping cart and then complete an order. Alternatively, even if you do not have an activated account, you can create one when placing a new order. An order can also be picked up following a message on social media platforms/email or phone call.

The data collected after placing an order are: first and last name; delivery address; phone number.

Upon confirmation of the order, or when we announce that the products have arrived at the pickup points, we will process: your phone number and/or email address to inform you about the status of your order/delivery.

Legal basis for this processing: Contract execution

In order to fulfill your orders, deliver the products to the indicated address/hand over the products to the pickup points, execute our warranty obligations associated with the products, or, as the case may be, return the products.

    1. Payment by card/refund in case of product return/order cancellation.

The details of the card you use for 3D Secure payment of purchases in the Online Store cannot be accessed by Diane Marie, but only by the online payment processor. In the step of actually entering the details of the card you use for online payment, the identity of the online payment operator is also specified.

[3D Secure is a security measure that involves redirecting the customer when making a payment to a secure page where the registration of each cardholder is done by assigning an authorization code for each online transaction. Cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV/CV2 code)].

The data collected/processed following online payment data sent to the operator for processing/authorizing online payments/transactions are: name, surname; order ID; transaction initiation date, completion date; transaction ID; payment status (payment made/not made); transacted amount (as applicable).

In the case of returns/cancellations of orders that cannot be processed in the payment operator's platform, we collect and process the IBAN and the bank where you opened the bank account to refund the money paid for the returned products/cancelled orders.

Legal basis for this processing: Contract execution

We provide the necessary support for processing by our authorized partners to mediate the payment of the products you order.

    1. Order delivery

To deliver the products to the indicated address, we communicate to the couriers strictly the necessary data: name, surname; delivery address; telephone number; amount payable by cash on delivery (as applicable).

When picking up the products from our collection points, in order to identify you, we will request the name left in the order and the unique shipment identification code.

Legal basis for this processing: Contract execution

We fulfill our obligations related to the management and delivery of products to the customer under the agreed conditions and times.

    1. Customer service and support

In order to provide you with support regarding your customer account/orders placed, we will identify you by confirming: your first and last name; your email address and phone number; your order ID.

It may process, with your prior consent, your voice from recordings of telephone conversations with you to respond to your requests for assistance or to resolve any complaints or notifications.

Legal basis for this processing: Contract execution

For the purpose of carrying out our loyalty actions and offering commercial discounts in our relationship with you.

    1. Loyalty actions

We offer various discounts and benefits related to loyalty actions (subscribing to the newsletter, placing orders on the site) in the form of vouchers, discounts or loyalty points.

Legal basis for this processing: Contract execution

For the purpose of carrying out our loyalty actions and offering commercial discounts in our relationship with you.

    1. Promotional campaigns, contests, promotions or raffles

For online contests we collect your email address. We also organize contests on the official Diane Marie Facebook page, where we collect, depending on the campaign, the following data necessary for your participation in the contest, respectively, for the validation of the winners through random.org: first and last name; email address; phone number.

We will mention your first name and initial on the official Diane Marie Facebook page and on the website.

Legal basis for these processing operations: Consent

For the purpose of your participation in the organized competitions, identifying and then awarding the respective prizes.

  1. Data collected indirectly:
    1. Creating customer profiles for direct marketing purposes

Depending on your interactions and behavior on the site, we collect and process your data through our partners to create your customer profile for the subsequent transmission of personalized offers through the communication channels chosen by you.

To create profiles, we process the following: your name, surname, e-mail address and/or physical address and telephone number; the history of your interactions with us on the site (namely: which products you viewed, searched for or ordered; which orders you initiated and subsequently completed or canceled; which products were delivered to you); your preferences when making purchases from the Online Store (which products you purchased, at what date/time, how you made the payment); online identifiers obtained from the device you use when browsing pantofidianemarie.ro.

Legal basis for these processing operations: Consent

For profiling and sending personalized offers through the communication channels to which you consent (sms, email).

    1. Site navigation data

When you visit www. pantofidianemarie.ro , or log in to your customer account, we collect, with the help of cookies, data obtained from the computer, phone, tablet or other device you use, information with which we can identify you online, and which we use for profiling for direct marketing purposes: IP address; The internet browser you use and the version of the device's operating system; HHTP/HTTPS protocol data; Duration of your visit/activity; o The general location of the device (if geolocation is enabled) from which you connect to the site. Most devices offer you the option to disable geolocation services right from the settings of the respective device if you do not want this.

    1. Online behavioral advertising

Based on your browsing and behavior, monitored by cookies, we will provide you with online advertisements for some of our products that may interest you. Based on information about your browsing on the site, we can place you in an interest group with other similar customers, as well as browsing behavior, and we can thus deliver advertisements (banners) to you based on the data obtained.

Legal basis for these processing: Cookie consent

For cookies that monitor your behavior on the site.

If you do not wish to participate in cookie tracking for the purpose of delivering online advertisements (banners) based on your interests, you can refuse the setting of a cookie in this regard by setting your browser to generally disable the automatic setting of cookies. You can also disable cookies for advertising services of a browser service provider (e.g. Google) by setting your browser so that cookies of the respective domain are blocked. You can do this very easily from the following page www.youronlinechoices.com/ro/optiunile-mele

Opting out of online behavioral advertising will not stop you from seeing general ads that are not personalized to your interests.

    1. Offers based on personalized audiences (on customer lists)

Diane Marie uses Facebook's personalized audience services created using your pixel data and your mobile app data. With this service, we can deliver personalized offers through targeted advertising to your Facebook account on this channel. We and Google can identify that you clicked on our Facebook ad and were redirected to the site.

Legal basis for these processing operations: Consent

For sending personalized offers on Facebook (by using the personalized audience service based on customer lists.

For more details on the purposes, how Facebook collects and processes personal data, and for settings to protect your private sphere on Facebook, you can consult the Facebook Privacy Policy , the help center for promoters.

    1. Maintenance and security of the Online Store website

We use the following online identifiers for the maintenance and security of the Online Store website: IP address; the internet browser you use and the operating system version of the device you are connecting with; HHTP/HTTPS protocol data; the location of the device (if geolocation is enabled) from which you connect to the Online Store website.

The data is processed to ensure the proper functioning of the website, namely: the correct display of the website content; improving the performance of the website; ensuring that the requirements of the device from which you connect/authenticate meet the requirements of the website; ensuring the security of the website and protecting against fraud or any security breach; identifying and fixing faults that prevent the use of our website or your customer account.

Legal basis for this processing: Legitimate interest

Implementation, configuration and maintenance of security measures for the Online Store website

    1. Audit and reporting

We process your data for the annual financial audit, as well as for the submission of tax and accounting returns to the tax authorities.

Legal basis for this processing: Legal requirements

To comply with legal obligations imposed by applicable legal provisions in tax and accounting matters

    1. Defending rights in court

When we defend our rights in court to recover amounts owed, or when we protect our interests against unjustified claims/complaints, we will process your data necessary to formulate specific responses, written conclusions, requests and documents.

Legal basis for this processing: Legitimate interest

Exercising any defenses/rights before courts, or public/control authorities or institutions.

    1. Procedures and investigations of authorities and/or judicial bodies

Exceptionally and in accordance with the law, we will provide the competent authorities and institutions, within the framework of formal procedures/investigations or other steps provided by law, according to the procedure provided by law, the following data: name, surname, address, e-mail, telephone.

Legal basis for this processing: Legal requirements

To comply with specific legal obligations imposed by applicable legal provisions regarding protection against fraud, money laundering and terrorism.

    1. Data we collect from other sources: Social media browsing

If you like our Facebook page or if you log in to your customer account with your Facebook address and password, we will receive this data without using it other than to communicate with you and possibly to send you some personalized offers through your Facebook account based on personalized audiences.

Legal basis for these processing operations: Consent

Sending personalized offers on Facebook (by using the Facebook pixel-based personalized audience service).

Using the pantofidianemarie.ro website

Dianemarie.ro automatically collects certain information, which it stores in its traffic reports. The information we are talking about may include the IP address of the device from which you visit us, the region or general location from which you access the site, as well as the type of browser, operating system or device from which you access us. In addition, it also collects a history of the pages you access.

We use this information based on our legitimate interest in observing to what extent the pages of the site correspond to the display needs of your particular device, to diagnose any problems that our servers have when delivering pages to certain types of devices, to analyze trends, to observe how users can better navigate our pages. We also collect statistical demographic information that helps us identify visitor preferences. Dianemarie.ro also uses cookies, which you can read about in the section below.

Cookies and other similar technologies

The first websites ever launched had no memory. Thus, it was not possible to authenticate visitors, nor to use a shopping cart, in the case of online stores, or other mechanisms that help the user and the website recognize each other on subsequent visits.

Cookies were invented precisely to remedy this problem. They are small text files, placed on a visitor's terminal, which act as the site's memory. Whenever the person in question accesses a particular site, he can write or read in the cookie he placed on the terminal all kinds of information that the visitor has already transmitted to the website, directly or indirectly. Subsequently, other technologies have been developed from here that aim at the same type of purpose. We have tried to describe each such technology below.

Cookies are small text files placed on your computer or mobile device when you access websites. "First-party" cookies are set by the domains you are currently visiting (e.g. pantofidianemarie.ro ). "Third-party" cookies are set by domains other than the websites you are visiting (e.g. domains other than Dianemarie.ro).

Web beacons are transparent pixel images that are used to collect information about website usage. As with cookies, local storage technology allows websites to store information on a device (computer, mobile phone, etc.). This technology typically allows for persistent storage and, unlike cookies, the data stored there is not transferred to the internet each time the website is visited by a particular visitor. Dianemarie.ro does not use such technologies.

The mobile advertising ID is a unique identifier (ID) set by your mobile device's operating system. This ID helps apps you install on your device that may contain ads recognize you. Most devices allow apps to access your mobile advertising ID by default. However, you can change your device settings to prevent your device from sharing this ID with different apps. Check the "Help" section for your operating system to learn more about managing your mobile advertising IDs. On Android, Advertising means the Android Advertising ID, on iOS devices it means the ID for Advertiser (IDFA).

Most cookies can be included in one of the categories below:

  • Strictly Necessary: ​​These cookies are essential to provide the services you have requested. Without them, the website cannot function or deliver the services provided (authentication, shopping cart, etc.).
  • Performance: These cookies collect information about how visitors use a website, such as the most popular pages, which method of connecting between pages is most efficient, and whether users encounter error messages on web pages. These cookies allow us to provide a high-quality experience to our visitors, as well as to measure the audience of the Dianemarie.ro pages. The information collected by these cookies does not identify users. They are designed to help improve the functioning of our website. This website uses Google Analytics, a web traffic analysis program provided by Google, Inc. ("Google"). Google Analytics uses cookies to help Dianemarie.ro analyze how users use the website. The information generated by the cookie about the use of Dianemarie.ro (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of Dianemarie.ro, compiling reports on website activity and providing other services relating to Dianemarie.ro. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
  • Functional: these cookies remember the choices you make to improve your experience.
  • Targeting and advertising cookies: These cookies collect information about your browsing habits to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as to help measure the effectiveness of advertising campaigns.

What Cookies are used?

Two types of Cookies are used: session and persistent. The latter are temporary files that remain on the user's terminal until the session ends or the application (web browser) is closed. Persistent files remain on the user's terminal for a period of time specified in the Cookie parameters or until they are manually deleted by the user.

The cookies used by pantofidianemarie.ro are: Google Analytics, Facebook Login, Omniconvert, Criteo, Tawk, Profitshare, 2Performant, Google Experiments, Google Adwords, Hotjar, Push Engage.

Third parties that have access to traffic data provided through cookies on the Dianemarie.ro website are: KuBu; delivery companies: Fan Courier, Urgent-Cargus, DPD, email marketing services: Mailagent; online payment processors (Payu).

Your cookie choices

You can adjust your browser's privacy settings to block all cookies; however, this may seriously affect your browsing experience, as many websites may not function properly. Your browser may allow you to delete all cookies when you close your browser. This option, however, deletes persistent cookies, which can store your preferences and personalized settings on websites you visit regularly. However, it is possible to keep the cookies you want, as your browser may allow you to specify which websites are always or never allowed to use cookies.

To whom do we transfer this information?

We will only disclose your personal data for the purposes and to those third parties listed below. We will take appropriate measures to ensure that your personal data is processed, secured and transferred in accordance with applicable law.

Disclosure to companies in the pantofidianemarie.ro group

Your personal information may be communicated to any company that is part of our group, if we consider it to be in our legitimate interest or for internal administrative purposes (e.g. CRM) or for auditing and monitoring our internal processes.

We may also transfer your personal information with companies in our group that provide us with products and services, such as information technology systems. Access to your personal information is limited to those employees who need to know the personal information and may include employees in the marketing, information technology and security departments.

Disclosure to third parties

We will transmit your personal data, where strictly necessary, on a need-to-know basis, to the following categories of third parties:

  1. companies that provide us with products and services (proxies).
  • media agencies, such as those that organize promotional campaigns and those that administer the pantofidianemarie.ro website;
  • market research services: analysis, advertising, strictly for the needs of Dianemarie.ro;
  • information technology systems providers and support, including email archiving, telecommunications providers, backup and disaster recovery services, and cybersecurity services.
  • companies involved in the operation of our website, if they do not provide us with a service.
  • other parties, such as public authorities and institutions, accountants, auditors, lawyers and other external consultants, whose activity implies the need to know this data or where the law obliges us to make this disclosure.

We will also disclose your personal data to third parties:

    • If you give us your consent for this disclosure;
    • To persons who demonstrate that they are acting legally on your behalf;
    • Where it is in the legitimate interest of Dianemarie.ro to manage, grow and develop its business, in the following cases: In the event of a change in the owner of the site, we may disclose your personal data to the potential buyer of the business or its parts, taking into account the need to maintain business continuity.
    • If Dianemarie.ro or a substantial part of its assets are acquired by a third party, in which case the personal data processed by Dianemarie.ro will be part of the transferred properties.
    • If we are required by law to disclose a certain type of information, in the event of lawful requests from government officials, or in the event that we are required to comply with national security or law enforcement requirements or to prevent illegal activity.
    • to respond to any complaints, to protect our rights or the rights of a third party, to protect the safety of any person, or to prevent any illegal activity; or
    • to protect the rights, property, or safety of pantofidianemarie.ro , our employees, customers, suppliers, or others.

    Retention period of personal data

    Your personal data will be stored as long as your customer account exists in our database. You can always request the deletion of your personal data stored by Diane Marie, which will be completed within 20 days (maximum) as long as there is no legitimate basis. This means that if a certain law requires the storage of personal data for a certain period of time, then, during that period, your personal data mentioned in that law will not be deleted.

    Restrictions on the use of information by third parties

    Any third parties to whom we disclose your personal information in accordance with the above are limited (by law and by contract) in their ability to use your Personal Information only for the purposes specifically identified by us. We will always ensure that any third parties to whom we disclose your personal information are subject to confidentiality and security obligations in accordance with the contracts signed with them and applicable laws. However, for the avoidance of doubt, this may not apply where the disclosure is not our decision.

    Except as expressly detailed above, we will never disclose, sell or rent your personal information to a third party without notifying you and, where applicable, obtaining your consent.

    Transfer of information outside the European Union

    Personal information may be processed by our staff operating outside the EEA, other members of our group or third party data processors for the purposes mentioned above.

    If we provide any personal information about you to such entities outside the EEA, we will take appropriate steps to ensure that the recipient adequately protects your personal information in accordance with this notice. These steps include:

    • in the case of service providers based in the USA, concluding with them standard contractual agreements approved by the European Commission or ensuring that they have joined the Privacy Shield program (see further https://www.privacyshield.gov/welcome); or
    • in the case of service providers based in other countries outside the EEA (including Japan), concluding European Commission standard contractual agreements with them.

    More details about the steps we take to protect your personal information in these cases are available from us, upon request, by contacting us.

    What rights do you have as a user of pantofidianemarie.ro ?

    The regulation recognizes a series of 8 important rights for data subjects (the operator is obliged to ensure their compliance):

    1. Right to information - art. 13 and 14 GDPR. This allows data subjects to know, right from the moment of collection, how that data will be used, to whom it will be disclosed or transferred, what rights the data subjects have regarding the processed data, etc.
    2. Right of access to data - art. 15 GDPR. Allows you to obtain from us confirmation as to whether or not personal data concerning you is being processed and, if so, access to that data and other useful information.
    3. Right to erasure - art. 17 GDPR. Allows you to obtain from us the erasure of personal data concerning you, without undue delay. There are, however, exceptions to this rule, such as the idea that some data are processed to provide the public with the right to information, that they are processed for statistical or archiving purposes, that they are processed for the fulfillment of a legal obligation or that we process them for the establishment or defense of a right in court.
    4. The right to rectification of data - art. 16 GDPR. Allows you to obtain from us, without undue delay, the rectification or completion of inaccurate personal data concerning you.
    5. Right to data restriction - art. 18 GDPR. This is a temporary right. In some situations, between the moment when, for example, we take the decision to delete certain data (we no longer need the personal data for the purpose of processing) and the actual deletion of the data, you send us a request opposing the deletion, motivating the fact that you need these data for the establishment, exercise or defense of a right in court. As a result of such a request, we will "freeze" the data by stopping their processing for a certain period of time.
    6. Right to data portability - art. 20 GDPR. You have the right to receive the personal data concerning you that you have provided to the controller (who processes them on the basis of a contract or on the basis of your consent, by automated means) in a structured, commonly used and machine-readable format and you have the right to transmit these data to another controller, without hindrance from us. In other words, your personal data will be provided to you in a structured format so that you can decide whether to download them or, on the contrary, to send them to another controller.
    7. Right to object - art. 21 GDPR. You have the right to object, for example, to the processing of your personal data, when they are processed for direct marketing purposes. To make it clearer how you can exercise this right, it should be mentioned, for example, that in all newsletters coming from Dianemarie.ro (regardless of whether we are talking about newsletters that only provide information or newsletters that promote pantofidianemarie.ro services or products) you will always have the possibility to unsubscribe. We offer this possibility in absolutely all situations, regardless of whether the law obliges us to do so or not (not all emails from us are considered direct marketing), because we find it important that your interaction with Dianemarie.ro only exists for as long as you want it to.
    8. The right not to be subject to a decision based solely on automated processing , including profiling, which produces legal effects concerning the data subject or similarly significantly affects him/her. Dianemarie.ro does not carry out such profiling that is followed by automated decisions with legal or similar significant effects for the data subject. At the time when we carry out such profiling, we will notify you and amend this information note.
    9. The right to file a complaint with the National Supervisory Authority for Personal Data Processing. B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, postal code/l 010336, Bucharest, Romania. +40.318.059.211 / +40.318.059.212, anspdcp@dataprotection.ro.

    Please also consider the following:

    Time period:

    We will try to respond to your request within 30 days and may extend this period for specific reasons related to the complexity of your request. In all cases, if this period is extended, we will inform you of the extension period and the reasons that led to it.

    Access restriction:

    In certain situations, we may not be able to provide you with access to all or some of your personal data due to legal requirements. If we deny your request for access, we will inform you of the reason for the denial.

    Without identification:

    In some cases, we may not be able to search for your personal data due to the identifiers you provide in your request. In such cases, if we are unable to identify you as the data subject, we are unable to comply with your request to exercise your legal rights described in this section unless you provide additional information that allows you to be identified. We will inform you and give you the opportunity to provide such additional details.

    Exercise of legal rights:

    To exercise your legal rights, please access your Dianemarie.ro Account. If the desired operation cannot be performed directly in the account, please contact us at office@pantofidianemarie.ro.

    Security

    Dianemarie.ro is committed to protecting your personal data against loss, misuse, disclosure, alteration, unavailability, unauthorized access and destruction and takes all reasonable precautions to protect the confidentiality of this data, including by using appropriate organizational and technical measures. Organizational measures include controlling physical access to our premises, training staff and locking physical files in storage cabinets. Technical measures include the use of encryption, passwords for access to our systems, the use of SSL security certificates, for encrypting data in transit, etc.

    When you provide us with your personal data, your personal data may be transferred over the internet. Although we make every effort to protect the personal data you provide to us, the transmission of information between you and us over the internet is not completely secure (the terminal you are typing from may be monitored by third parties, for example, without us being able to do anything about it). We cannot therefore guarantee the security of your personal information transmitted over the internet. You therefore understand that any such transmission is at your own risk. Once we receive your personal data, we will use strict procedures and security features to prevent unauthorized access to it.

    Changes to the information note

    We reserve the right, at our discretion, to change our privacy practices and to update and make changes to this notice at any time. For this reason, we encourage you to regularly review this notice. This document is current as of the date at the top of the document. We will treat your personal data in a manner consistent with the privacy notice under which it was collected, unless we have your consent to treat it differently.

    Cookie Policy

    The website https://www.dianemarie.ro uses cookies.

    The information presented below aims to provide the user with more details about the placement, use and administration of cookies used by the website https://www.dianemarie.ro.

    If you need more information, and it is not found below, you can contact us at the email address office@pantofidianemarie.ro .

    Please read the following information carefully:

    This website may use both its own and third-party cookies to provide visitors with a much better browsing experience and services tailored to each person's needs and interests.

    Because we respect your right to privacy, you can choose to block certain types of cookies from this site.

    Cookies play an important role in facilitating access and delivery of the multiple services that the user enjoys on the internet, such as:

    • Customizing certain settings such as: the language in which a site is viewed, the currency in which certain prices or rates are expressed, storing options for various products (measurements, other details, etc.) in the shopping cart (and memorizing these options), saving certain preferences for future reuse.
    • Cookies provide website owners with valuable feedback on how their sites are used by users, so they can make them even more efficient and easily accessible.
    • They allow multimedia or other applications from other sites to be included in a particular site to create a more valuable, useful and enjoyable browsing experience.
    • Improve the effectiveness of online advertising.

    What is a Cookie?

    A Cookie is a small file, consisting of letters and numbers, which will be stored on a user's computer, mobile terminal or other equipment from which the Internet is accessed.

    The cookie is installed by request issued by a web server to a browser (e.g. Chrome, Firefox) and is completely "passive" (it does not contain software programs, viruses or spyware and cannot access information on the user's hard drive).

    A cookie consists of 2 parts: the name and the content or value of the cookie. Furthermore, the duration of a cookie's existence is determined; technically, only the webserver that sent the cookie can access it again when a user returns to the website associated with that webserver.

    Cookies themselves do not require personal information to be used and, in most cases, do not personally identify internet users.

    There are 2 main categories of cookies:

    • Session cookies - these are temporarily stored in the web browser's cookie folder so that it remembers them until the user closes the browser window or logs out of the respective site.
    • Persistent Cookies - These are stored on the hard drive of a computer or device (and generally depend on the cookie's default lifespan). Persistent cookies also include those placed by a website other than the one the user is currently visiting - known as 'third party cookies' - which can be used anonymously to remember a user's preferences.

    What are the advantages of cookies?

    A cookie contains information that connects a web browser (the user) to a specific web server (the website). If a browser accesses that web server again, it can read the information already stored and react accordingly. Cookies ensure a pleasant browsing experience for users and support the efforts of many websites to provide convenient services to users: e.g. online privacy preferences, site language options, shopping carts or relevant advertising.

    What is the lifespan of a cookie?

    Cookies are managed by web servers. The lifespan of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session (session cookies) and are no longer retained once the user has left the website and some cookies are retained and reused each time the user returns to that website (persistent cookies). However, cookies can be deleted by a user at any time through the browser settings.

    What are third-party cookies?

    Certain sections of content on some sites may be provided by third parties/providers (e.g. a video, an advertisement, a chat application, etc.). These third parties may also place cookies through the site and they are called “third party cookies” because they are not placed by the owner of the respective website. Third party providers must also comply with applicable law and the privacy policies of the site owner.

    How cookies are used by this site

    Cookies ensure a pleasant browsing experience for users and support our efforts to provide convenient services to users through functionalities such as online privacy preferences, shopping cart or relevant advertising. They are also used in the preparation of anonymous aggregate statistics that help us understand how a user benefits from our web pages, allowing us to improve their structure and content, excluding the personal identification of the user.

    A visit to this site may place the following types of cookies:

    • Essential cookies
    • Performance cookies
    • Social media and advertising cookies

    Certain cookies, such as performance cookies or Social media and advertising cookies, may come from third parties.

    Essential cookies

    These cookies allow both saving preferences regarding other types of cookies used and accessing the basic functionalities of this site.

    They retain the user's preferences on this site, so there is no need to set them each time you visit the site.

    Registration cookies are generated when a user registers on this site, in order to later inform us whether they are registered or not. Our servers use these cookies to show us the account you are registered with and to provide you with a smoother experience interacting with the site.

    Other cookies that we place to allow you to use the site optimally are cookies corresponding to the shopping cart and Favorites lists (with the role of saving information related to the products you have added to the cart or as Favorites), location cookies (used to determine your location based on IP, in order to pre-fill certain fields required for registration or placing orders), session cookies generated upon access and automatically deleted when the browser is closed (necessary for the functioning of the HTTP protocol, filling in certain forms, interacting with certain elements on the site, etc.), cookies that recognize the type of terminal used - desktop or mobile, chat application cookies that allow real-time discussions with customer service.

    Performance cookies

    They include both cookies from traffic analysis services, as well as cookies placed by certain third-party services that offer complementary functionalities to the site.

    Traffic analysis cookies allow for the aggregate measurement of site traffic, identification of traffic sources, provide information about the most visited or least accessed pages, as well as how users interact with the site. The information listed is collected in an aggregated manner and implicitly completely anonymously. These cookies may come from third parties such as Web Analytics services (Ex: Google Analytics).

    Social media and advertising cookies

    These may be placed through the site by the social media or advertising services we use.

    This type of cookie can be used by these services to determine a specific visitor profile and to display relevant advertising messages to you on other sites you visit.

    They may come from third parties such as advertising services (e.g. AdSense, AdWords), social media platforms (e.g. Facebook, Twitter), etc.

    Due to the way it is used, this site cannot access these third-party cookies, just as third parties cannot access cookies held by this site. For example, when you share an article using the social media button on this site, that social network will record your activity.

    What type of information is stored and accessed through cookies?

    Cookies store information in a small text file that allows a website to recognize a browser. The web server will recognize your browser until the cookie expires or is deleted. The cookie stores important information that improves the Internet browsing experience (e.g. keeping a user logged into their user account; keeping products in the shopping cart; keeping products in the Favorites list).

    Why are cookies important to the Internet?

    Cookies are central to the efficient functioning of the Internet, helping to generate a friendly browsing experience tailored to each user's preferences and interests. Refusing or disabling cookies may make it difficult to use a site.

    Refusing or disabling cookies does not mean that you will no longer receive online advertising - it just means that it will no longer be able to take into account your preferences and interests, as evidenced by your browsing behavior.

    Examples of important uses of cookies (which do not require a user to authenticate through an account):

    • Content and services tailored to user preferences - categories of news, weather, sports, maps, public and government services, entertainment sites and travel services.
    • Offers tailored to users' interests - password retention, language preferences (Ex: displaying search results in Romanian).
    • Retention of child protection filters regarding Internet content (family mode options, safe search functions).
    • Ad frequency capping - limiting the number of times an ad is displayed to a specific user on a site.
    • Providing more relevant advertising to the user.
    • Measurement, optimization and analytics features - such as confirming a certain level of traffic on a website, what type of content is viewed and how a user reaches a website (e.g. via search engines, directly, from other websites, etc.). Websites conduct these analyses of their usage to improve the sites for the benefit of users.

    Security and privacy issues

    Cookies use plain text formats. They are not made up of pieces of code so they cannot be executed or self-run. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Cookies can, however, be used for negative purposes. Because they store information about users' preferences and browsing history, both on a particular site and across multiple sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this fact and consistently mark cookies for deletion as part of their anti-virus/anti-spyware removal/scanning procedures.

    Browsers generally have built-in privacy settings that provide different levels of cookie acceptance, validity period, and automatic deletion after the user has visited a particular site. Other security aspects related to cookies

    Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes in the data transmission process, the information contained in the cookie can be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (e.g. an unsecured WiFi network).

    Other cookie-based attacks involve misconfiguring cookies on servers. If a website does not require browsers to use only encrypted channels, attackers can use this vulnerability to trick browsers into sending information over unsecured channels. Attackers can then use the information to gain unauthorized access to certain sites. It is very important to be careful in choosing the most appropriate method for protecting your personal information.

    Tips for safe and responsible browsing, based on cookies

    Due to their flexibility and the fact that most of the most visited and largest websites use cookies, they are almost inevitable. Disabling cookies will not allow the user to access the most widespread and used websites including Youtube, Gmail, Facebook, Yahoo and others. Here are some tips that can ensure that you do not worry about cookies:

    • Customize your browser settings regarding cookies to reflect a comfortable level of cookie security for you.
    • If you don't mind cookies and you are the only person using the computer, you can set long expiration times for storing browsing history and personal access data.
    • If you share access to your computer, you may want to consider setting your browser to clear individual browsing data each time you close your browser. This is one way to access sites that place cookies and delete any browsing information when you close your browsing session.
    • Install antispyware applications and update them constantly.

    Many spyware detection and prevention applications include detection of website attacks. This prevents the browser from accessing websites that could exploit browser vulnerabilities or download dangerous software. Make sure you always have your browser updated. Many cookie-based attacks are carried out by exploiting weaknesses in old browser versions.

    Cookies are everywhere and cannot be avoided if you want to enjoy access to the most popular sites on the Internet. With a clear understanding of how they operate and the benefits they bring, you can take the necessary security measures so that you can browse the Internet with confidence.

    How can I turn off cookies?

    It is possible to configure your browser so that these cookies are no longer accepted, or you can configure your browser to accept cookies only from a specific site.

    All modern browsers offer the ability to configure cookie storage preferences. These settings are usually found in the “options” or “preferences” menu of your browser. To understand these settings, you can use the “help” option of your browser for more details.

    Useful links

    If you would like to learn more about cookies and what they are used for, we recommend the following links:

    Contact information

    Please address your questions regarding the subject of data protection and any requests in exercising your legal rights to the following contact details:

    Email: office@pantofidianemarie.ro

    Website: www. pantofidianemarie.ro

    Headquarters address: 10 Lacul Plopului Street, sector 5, Bucharest

    We will investigate and attempt to resolve any request or complaint regarding the use or disclosure of your personal information.

    If you are not satisfied with our response, you can file a complaint with the National Supervisory Authority for Personal Data Processing.

    You can find more information here:

    Dataprotection.ro