Guarantee

Warranty and Complaints

Warranty period
The warranty period is the time limit that runs from the date of purchase of the product, until which the manufacturer assumes responsibility for repairing or replacing the purchased product, at its expense, if the deficiencies are not attributable to the consumer.
For the product purchased from our stores, we offer a 30-day warranty from the date of purchase. For any defects that you may discover during this period, we invite you to bring the product to one of our stores as soon as possible for evaluation.

Warranty conditions

We guarantee that the product purchased from SC Diane Marie Studio SRL is a safe, new (unused) and free from any defect.
Provided that the maintenance instructions are followed, the product exhibits normal quality and performance parameters (which the consumer can reasonably expect), given the nature and purpose for which the product was made, over the average duration of use. The average duration of use is approximately 6 calendar months, with the alternating wearing of at least 3 pairs of shoes. You must take into account the fact that, with time and wear, all products will show signs of wear, and this does not represent a defect.
Important: The warranty applies only if the buyer provides proof of purchase of the product - presentation of the receipt or tax invoice is mandatory.

Ways to ensure the guarantee:

  • Product repair
    • Product replacement - if it cannot be repaired
    • Refund of the product value, if neither repair nor replacement is possible.

The guarantee will be provided within 15 calendar days from the date of notification.

Conditions under which the guarantee becomes inapplicable or void
• moral wear and tear and normal physical wear of the product
• discoloration of the product or some component parts following prolonged exposure to severe environmental factors (sun or other strong source of heat, humidity, rain, snow, etc.)
• damage to the product following disasters (fire, earthquake, flood, lightning, etc.), accidents, arson or theft
• defects caused by transportation, handling and storage under improper conditions (excessive temperature and humidity, thermal shocks - hot/cold variations, immersion, etc.)
• defects caused by improper, abusive, incorrect, modified use of the product and/or in improper conditions other than those for which it was tested and designed - overfilling the bags leads to their damage
• intervention, repair or modification made by unauthorized persons, including painting the product
• damage to the product caused, voluntarily or involuntarily, by mechanical shocks (breaking, hanging, hitting, scratching, etc.), pets, rodents and other pests
• poor maintenance (cleaning using inappropriate methods or products)

The following are not considered manufacturing defects and are therefore not covered by the warranty:
• peculiarities of natural leather: veins, small color differences, characteristic marks and irregularities - this is precisely what shows the authenticity and quality of the leathers from which Diane Marie products are made.
• the leathers are treated with vegetable tannin, and this can migrate and slightly color the clothes it comes into contact with. This happens during the first few wears, until the product acquires a unique patina, and is not considered defective; the stains on the clothes come out with a simple wash
• small irregularities and imperfections in products or parts of handmade products.
• leathers that have been waxed and polished by hand: in this case the leather continues to "wear" naturally - the color abrasions on the surface of the leathers are an intentional effect that only occurs after wearing and this is precisely what brings individuality to the products


  • ATTENTION: Printed products may show asymmetries depending on the print used. This is not considered a defect.

    General shoe care recommendations:
    - It is strictly forbidden to wash shoes in the washing machine!
    - Diane Marie is not responsible for defects resulting from incorrect use or maintenance of the product, as well as for discomfort resulting from wearing shoes of the wrong size.
    - After each wear, the shoes are cleaned and put on suitable size and shape shoes. To create hygienic wearing conditions and increase the duration of use, it is recommended to alternately wear 2-3 pairs of shoes over a period of time. It is forbidden to wash the shoes with water. Do not use bleach, detergents or solvent-based products, expansion, cleaning or waterproofing substances, other than those approved by Diane Marie.
    - Wet footwear dries slowly, at room temperature, away from direct contact with heat sources. Do not use a fan, radiator, fire, hair dryer or other heat sources to dry. Using it in conditions of excessive humidity will cause the leather from which the footwear is made to suffer irreparable deformations.
    - The uppers of the shoes will be protected from direct impacts.
    - Avoid excessive heat which can cause the adhesives to reactivate and the soles to come unstuck.
    - The uppers and soles of the shoes must be protected from contact with solvents, tar, soft bitumen or other corrosive materials, anti-slip or de-icing substances. Also, avoid hanging or stepping on sharp metal objects, glass fragments, insecticides, oils and gasoline, thinners, etc., as these will destroy the natural leather sole.
    - In the case of shoes with leather soles and seams applied to the sole, Diane Marie cannot be held responsible for defects arising as a result of imperfections in the roads, sidewalks or terrain where the shoes were used.
    - Please use a shoehorn to avoid damaging the shoes in the heel area.
    - Since the leather lining of the shoes has not been chemically treated excessively to fix the pigment (in order to protect your skin), there is a risk of color migration. We recommend wearing matching or dark-colored socks.
    - For interior maintenance, clean with a soft damp cloth and avoid products containing acetone, acids, alcohol, or any other substances that have not been tested and recommended by Diane Marie for this type of leather.
    - Leather-covered heels are more susceptible to wear and can deteriorate from driving, stepping on drain grates, broken glass, or soft asphalt on sidewalks in the warm season.

Attention! In the specific case of footwear, discomfort, injuries or deformations of the foot and damage to the footwear resulting from wearing footwear of an inappropriate size or shape for the foot, as well as incorrect use or maintenance, is the sole responsibility of the consumer and voids the warranty. Excessive, abnormal use, improper care or lack thereof, negligence, improper use leads to loss of warranty.