Terms and conditions

Use, including visiting and buying products from the www.dianemarie.ro website, implies full acceptance every time you access our website of the terms and conditions under which these services and products are provided. We invite you to carefully read the Terms and Conditions chapter to be aware of the reason when you complete an order.

By completing the order, the Customer accepts the Terms and Conditions specified in this chapter.

The terms and conditions of these services can be changed at any time by the Seller, without prior notification to the Client. The customer has permanent access to the terms and conditions of using the services and is obliged to read them every time he accesses our website.

Property right:

All rights to the website www.pantofidianemarie.ro belong to Diane Marie Studio Srl. Full or partial reproduction of texts or illustrations from any page of the website www.pantofidianemarie.com is possible only with the prior written consent of Diane Marie Studio. Please contact us for this written agreement at office@pantofidianemarie.ro.

Contractual relations

The terms and conditions, as reproduced in this section, regulate the contractual relations regarding the use of the www.dianemarie.ro website, the orders, the sale-purchase of products purchased from www.dianemarie.ro and are an integral part of them, with the exception in the event that the parties agree otherwise.

By registering a user account or by placing an order, the customer confirms that he has read, understood and accepted the conditions of sale in the terms and conditions displayed on the www.dianemarie.ro website.

Contractual relations are subject to Romanian legal norms.

Contract language: Romanian.

Definitions

" dianemarie.ro ": the online store hosted on the official website of Diane Marie Studio Srl through which online commerce is carried out;
"seller": Diane Marie Studio Srl with registered office in Str Lacul Plopului no 10, sector 5, Bucharest, J40/10442/2011, CIF: RO29048600.
"buyer/client": natural or legal person who orders and/or purchases products through the dianemarie.ro online store;
"offer": available products offered for sale in a certain period of time and at a certain unit price;
"product(s)": the goods offered for sale;
"price": the price at which the products are sold to the buyer; the displayed price is the unit price for each product offered for sale and includes VAT;
"order": the purchase order sent by the customer to the seller, an order by which the customer requests the purchase of the selected products according to the characteristics presented on the website and at the displayed price, through the selected payment method and according to the delivery conditions presented on the website; the order must contain all the elements requested by the seller for issuing the invoice, delivery and contact;
"member": the person who, by registering on the site, created a user account by entering the requested data and accepting the terms and conditions of the site;
"user account": the section of the website that allows a member access to: information entered in the account and their modification, the history of orders made, information on the status of orders, subscriptions to marketing communications, etc. The creation of a user account is done by any natural person (provided they are at least 16 years old) and/or legal entity by logging into the site and completing the registration form.
"favorites": section of the user account that allows the Customer to create Lists of products that he wants to follow with a view to a possible purchase, using the service offered by the Seller to track the Goods by receiving Commercial Communications from this one.
"content": the images, texts, product description, prices and other information found on the dianemarie.ro website.
"commercial communications (Newsletter)": means of periodic information through various means of communication (email, sms) regarding products and/or discounts, campaigns or any other information regarding marketing actions/activities carried out by the seller in a certain period of time.
"store reservation: the temporary reservation of a product in the Seller's stock in a physical location ("store") indicated by the Buyer, following a reservation order made by him on the website. The reservation of a product through the option available online does not represent a sale, but only the temporary reservation of a product in a store selected by the Buyer. The purchase of the product will be made by the Buyer directly in the selected store.
"withdrawal form": represents a form through which the Client can exercise his right to withdraw from the contract within the legal term of 14 calendar days from the date on which the Buyer or a third party, other than the carrier and indicated by the Client, entered in physical possession of the products or of the last product, in the case of an order with multiple products that will be delivered separately, according to GEO no. 34/2014 regarding consumer rights in contracts concluded with professionals. This withdrawal form is available for download here or can be completed electronically by the Customer in the My Returns section, if he has a user account and an order eligible for return (no more than 14 calendar days have passed since the date on which the buyer or a third party, other than the carrier, indicated by him, has taken physical possession of the products or of the last product, in the case of an order with multiple products that will be delivered separately).

Information presented on the site

The seller makes permanent efforts to maintain the accuracy of the information on the website www.dianemarie.ro , but these may contain caveats regarding some specifications, descriptions, prices, etc. of the products, which may be due to operational, technical, human errors, etc.

The colors, the texture of the material, the shape of the products may be different depending on the screen used, the internet browser (web browser), the operating system or the device from which the website www.dianemarie.ro is accessed.

The seller reserves the right to make changes/corrections of inaccuracies and operating errors, without notice and without prior notification to the buyers.

If the Seller discovers or becomes aware of an error related to the description of one/some products, the price or any other information related to them, he will correct the erroneous information as soon as possible and inform the buyer as soon as possible in case for which orders have been placed for the respective products. In this situation, the buyer has the option to confirm the order considering the corrected information, at the same time the Seller reserves the right to cancel orders containing products with erroneous information.

If the buyer cannot be contacted, using the contact details mentioned in the order, the Seller will cancel the order and the Buyer will be notified by email of its cancellation.

Placing an online order (purchase or reservation)

Placing an online order (purchase or reservation) by customers who have an account created on the website is done by following the steps below:

step 1: login to the account;

step 2: selecting the product, adding it to the basket and navigating the website to the order completion page, with the exception of the case where the customer wants to add other products to the basket, in which case he returns to the product page, and at the end of the shopping navigate to the order completion page;

step 3: sending the order by pressing the "COMPLETE ORDER" button

step 4: selecting the delivery method:

(1) Online order with courier delivery and in this case the following is required:

- entering the billing/delivery address, if the desired address has not already been entered in the account and/or the customer's verification of the delivery/invoicing data already registered in the account, their confirmation or modification;

- choosing the payment method; the customer can choose to pay for the products with cash paid to the courier (payment on delivery) or online (payment by card) using the services of the payment processors with which the Seller collaborates;

- or

(2) Reservation in the store - in this case contact details are requested [name, surname, email address and telephone]

step 5: acceptance by the Client of the Terms and Conditions on the website by ticking their confirmation box; in the absence of acceptance by the client of the Terms and conditions on the website, it is considered that he refuses the conditions of the Seller regarding the conclusion of the sale-purchase contract, the order not being able to be completed;

step 6: finalize the order by pressing the "PLACE ORDER" button.

Placing an order by customers who do not have an account is done by completing an order following the steps below:

step 1: selecting the product, adding it to the basket and navigating the site to the order completion page, except for the case where the customer wants to add other products to the basket, in which case he returns to the product page, and at the end of the shopping navigate to the order completion page

step 2: sending the order by pressing the "COMPLETE ORDER" button

step 3: selecting the delivery method:

(1) Online order with courier delivery and in this case the following is required:

- entering the billing/delivery address

- opting for issuing the invoice to the natural or legal person

- choosing to create an account - the customer can register as a member of the site and create a user account, if he does not have an account already created or continue to complete the order without choosing to create an account

(2) Reservation in the store - and in this case contact details are required [name, surname, email address and telephone]

step 4: acceptance by the Client of the terms and conditions on the website by ticking their confirmation box; in the absence of acceptance by the customer of the terms and conditions on the website, it is considered that he refuses the conditions of the Seller regarding the conclusion of the sale-purchase contract, the order not being able to be completed.

step 5: finalize the order by pressing the "PLACE ORDER" button.

Offers and price reductions

Offers and price reductions on www.dianemarie.ro are limited in time and quantity.

Their duration is valid only during the announced period and/or within the limit of available stock.

Reservation in stores

No more than 5 (five) products can be reserved in a reservation order placed on the www.dianemarie.ro website and only one reservation order/day can be placed.

After the Customer places the order, the Seller, depending on the available stock, will confirm the reservation of the product/products in the store indicated by the Customer, within a minimum of 1 working day - a maximum of 10 working days.

In the event that the product/products become unavailable, the Seller notifies the Customer by phone/SMS in this regard. The customer is notified by phone or SMS that the reserved products are available in the stores and are reserved for a period of 48 hours from the moment of sending the notice by the Seller.

After viewing/trying on the products, the Customer can express (1) his desire to purchase the desired products, by completing the payment directly in the store, or (2) his refusal to buy them.

The Customer's non-appearance in the stores within 48 hours of receiving the telephone or SMS notification leads to the automatic cancellation of the product reservation.

Order receipt confirmation

after placing an order, the seller will send, to the e-mail address indicated in the order, an e-mail confirming the receipt of the order with its details and not the order confirmation according to the paragraph below entitled "Order confirmation"

Order confirmation

After confirming the receipt of the order, the Seller will check the material condition of the ordered products (eg: no defects, damage, etc.) and following this check, only the products that correspond in terms of quality will be prepared for delivery.

If, after the verification, the products do not correspond in terms of quality, the Seller will notify the customer about this aspect and will cancel the order partially/totally, as the case may be, according to the paragraph below entitled "Cancellation of the order".

The order is considered confirmed (totally/partially) by the Seller at the time of invoicing the products.

At the same time, before confirming the order, the Seller can contact the Customer by phone and/or by e-mail in order to verify the correctness of the order placed and/or any data provided by the Customer (including personal data). If changes are needed regarding any information contained in the order, these changes can be made by the Customer or by the Seller, based on the explicit verbal consent given by the Customer during the telephone conversation, for this purpose.

Cancel order

The Customer can cancel the order at any time during the period between the date of placing the order and the date of its confirmation by the Seller, by sending the Customer a written request to the e-mail address: office@dianemarie.ro. The request must contain the number of the order for which total or partial cancellation is requested. In case of partial cancellation, the canceled products and quantities will be indicated.

The seller reserves the right to cancel the order under the following conditions:

the data provided on the site by the Buyer are incomplete and/or incorrect, and the Buyer has not corrected these data in his personal account or has not contacted the Seller or has not been contacted by him in order to correct them, a situation in which the Seller is unable to to ship the products from the Order,
in case a product becomes unavailable, shows non-conformities, etc., a situation in which the buyer will be informed as soon as possible, by phone or at the email address in the order,
in the case of online payment, invalidation of the transaction by the payment processor, lack of confirmation from him or communication errors between the systems of the payment processor and the Seller.
if the customer's requests deviate from the normal pattern of an online order and/or the order is frivolous according to what is mentioned in this document;
in the event that some characteristics of the product(s) (description, price, etc.) were displayed incorrectly (e.g. technical and/or human errors) and the delivery has not yet been made, the Seller will cancel the order if the Customer has not confirmed the order in maximum 3 working days from the date on which he was informed about the error or if he refuses to buy the product according to the new features;
in case of force majeure or fortuitous event or any such events independent of the Seller.

Any such cancellation of the order by the Seller does not engage in any way the responsibility of the Seller for the damages caused to the customer, with the exception of the reimbursement of the value of the canceled products, if they have already been paid.

If the order was paid in advance and later cancelled, the Seller will refund the Buyer the value of the undelivered product(s), within a maximum of 7 calendar days, from the date on which the Buyer communicated to the Seller or the Seller communicated To the buyer, the decision to terminate the sale-purchase contract of the product/products.

The refund will be made using the same method of payment as the one used for the initial transaction, unless the Buyer has expressed his express agreement for another method of reimbursement. For a clearer understanding, for example, in the case of payment by card, the refund payment will also be made to the account related to the card through which the payment was made.

Disclaimer

If some characteristics of the product(s) (description, price, etc.) have been wrongly displayed and the delivery has not yet been made, the Seller will notify the Buyer as soon as possible about the error and will ask the customer to confirm the order within of a maximum of 3 working days from the date on which he was informed about the error. The order will be canceled if it is not confirmed by the customer according to the new features or if he refuses to buy the product according to the new features.

Limitation of liability

The maximum value of the Seller's liability towards the Customer, in case of non-delivery or improper delivery of a product/s, is equal to the value of the product(s), if the payment has already been made by the Customer. If the Customer has borne the transport costs, the Seller will refund these costs.

Payment of products

The payment of the products can be made by cash on delivery (payment in cash paid to the courier) upon delivery or online (payment by card) at the time of placing the order, through the services of payment processors.

Bank card data is not retained by the Seller : The Customer's payment card data is not accessible or stored by the Seller, but only by the payment processor of the transaction.

Delivery

The ordered products will be delivered to the address indicated by the buyer in the order. The products are delivered, exclusively on the territory of Romania, through the express courier companies contracted by the Seller, within a period of 3 - 7 working days from the confirmation of the order by the Seller.

During campaigns and/or discounts, the term of 3 - 7 working days can be extended up to a maximum of 30 days in exceptional situations.

Delivery costs

The shipping of the order is done at the expense of the buyer at a rate of 10 lei for each order. The Seller can offer free shipping of the order, above a certain value, as this information is displayed on the Seller's website.

If the fulfillment of an order is done through several deliveries, the customer will bear the cost of a single delivery

D the right to withdraw from the contract

According to GEO no. 34/2014, the Buyer has the right to withdraw from the contract, without specifying the reasons, within a maximum of 14 calendar days, calculated as follows:

- from the day on which the Buyer or a third party, other than the carrier, indicated by the Buyer, took physical possession of the product(s); or

- from the date on which the Buyer or a third party, other than the carrier, indicated by the Buyer, takes physical possession of the last product, if the Buyer orders multiple products that will be delivered separately in a single order.

The withdrawal request will have effects only if the products are returned to the Seller before the expiration of the period of 14 calendar days from the receipt of the products by the Buyer, in the same condition in which they were delivered, without showing signs of use and without being damaged from the fault of the Buyer.

In order to exercise the right of withdrawal, the Buyer must complete one of the return documents below, insert it together with the product(s), in the packaging (e.g. cardboard box) used to return the product(s):

Electronic Withdrawal Form in the My Returns section, if the Buyer has a user account and an order eligible for return (no more than 14 calendar days have passed since the date on which the buyer or a third party, other than the carrier, indicated by him , entered into physical possession of the products);

Also, for the products purchased online, the Seller accepts the return of the same products in the physical store, within the same period of 14 calendar days, in compliance with the same conditions above regarding the return period and the condition of the product. An unequivocal declaration in which the Buyer must mention the following minimum information necessary for identification : order number or purchase invoice number.

RETURN FORM LINK

Consequences of withdrawing from the contract

In case of withdrawal from the contract, the Seller will reimburse the counter value of the product(s), for which the Buyer has exercised the right to withdraw from the contract, without undue delay and, in any case, no later than 14 calendar days from the date on which the product (them) for which he withdrew from this contract comes into the possession of the Seller or from the date of receipt of proof from the Buyer according to which he sent the product(s) to the Seller, taking into account the closest date .

The refund will be made using the same payment method as the one used for the initial transaction, unless the Buyer has expressed his express agreement for another payment method, without the Buyer being responsible for paying commissions after the refund.

The amount will be refunded depending on the payment method, as follows:

- for Orders paid by bank card on the website, the refund will be made through the same payment channel and in the bank account from which the payment was received or in cash by presenting the Buyer in the Seller's physical stores;

- for Orders paid by cash on delivery, the refund will be made by bank transfer to the bank account indicated by the Buyer in one of the return documents;

The direct cost of returning the products rests with the Buyer.

Products made to order

The products made to order will be delivered within a term communicated and agreed by telephone between the Buyer and the Seller, between 14 and 21 calendar days.
The final price of the customized products consists of the initial price of the product plus a customization fee of 25-45 lei. To initiate the order, an advance of 125 lei will be paid in the case of sandals and shoes and 175 lei for products in the boots and boots category. Payment of the advance is made by bank transfer, card payment or at Diane Marie locations.
The return of products made to order is made according to the law OUG34/2014 and Ordinance no. 130/2000, only in case of a manufacturing defect or a discrepancy between the order made and the delivered product.

Warranty and Complaints

Warranty period
The warranty period is the time limit that runs from the date of purchase of the product, until which the manufacturer assumes the responsibility of repairing or replacing the purchased product, at his own expense, if the deficiencies are not attributable to consumers.
For the product purchased from our stores, we offer a 30-day guarantee from the date of purchase. For any defects that you may discover during this period of time, we invite you to bring the product to one of our stores as soon as possible to be evaluated.

Warranty conditions

We guarantee that the product purchased from SC Diane Marie Studio SRL is a safe, new (unused) product and free of any defects.
Under the conditions of compliance with the maintenance instructions, the product presents quality parameters and normal performances (which the consumer can reasonably expect), given the nature and purpose for which the product was made, during the average duration of use. The average duration of use is about 6 calendar months, respecting the alternation of wearing at least 3 pairs of shoes. You must take into account that with time and wear, all products will show signs of wear, and this is not a defect.
Important: The guarantee applies only if the buyer provides proof of purchase of the product - presentation of the receipt or tax invoice is mandatory.

Ways of securing the guarantee:

• Product repair
• Product replacement - if it cannot be repaired
• Returning the value of the product, if neither repair nor replacement is possible.

The guarantee will be provided in no more than 15 calendar days from the date of notification.

Conditions in which the warranty becomes inapplicable or void
• moral wear and tear and normal physical wear and tear of the product
• discoloration of the product or some component parts following prolonged exposure to severe environmental factors (sun or another strong source of heat, humidity, rain, snow, etc.)
• damage to the product as a result of calamities (fire, earthquake, flood, lightning, etc.), accidents, arson or theft
• defects caused by transport, handling and storage in improper conditions (excessive temperature and humidity, thermal shocks - hot / cold variations, immersion, etc.)
• defects caused by improper, abusive, incorrect, modified use of the product and/or in improper conditions, other than those for which it was tested and designed - excessive filling of the bags leads to their damage
• intervention, repair or modification made by unauthorized persons, including painting the product
• damage to the product caused, voluntarily or involuntarily, by mechanical shocks (breaking, hanging, hitting, scratching, etc.), pets, rodents and other pests
• faulty maintenance (cleaning using inappropriate methods or products)

The following are not considered manufacturing defects, therefore they are not covered by the warranty:
• particularities of natural leather: veins, small color differences, characteristic marks and irregularities - this is exactly what shows the authenticity and quality of the leather from which Diane Marie products are made.
• the hides are treated with vegetable tannin, and this can migrate and easily color the clothes it comes into contact with. This happens during the first wears, until the product acquires a unique patina, and is not considered defective; the stains on the clothes come out with a simple wash
• small irregularities and imperfections of products or parts of handmade products.
• leathers that have been waxed and polished by hand: in this case the leather continues to "wear" naturally - the color excoriations on the surface of the leathers are an intentional effect that occurs only after wear and this is precisely what brings individuality to the products
• ATTENTION: Products with prints may show asymmetries depending on the print used. This is not considered a defect.

General recommendations regarding shoe care:
- It is strictly forbidden to wash shoes in the washing machine!
- Diane Marie is not responsible for defects arising as a result of incorrect use or maintenance of the respective product, as well as for the discomfort caused by wearing shoes of the wrong size.
- After each wear, the shoes are cleaned and put on the breasts of the right size and shape. To create hygienic wearing conditions and increase the duration of use, it is recommended to alternately wear 2-3 pairs of shoes in a period of time. It is forbidden to wash the shoes with water. Do not use bleaches, detergents or solvent-based products, thickeners, cleaners, waterproofing agents, other than those approved by Diane Marie.
- Wet shoes dry slowly, at room temperature, away from direct contact with heat sources. Do not use fan drying, radiator, fire, hair dryer or other heat sources. Use in conditions of excessive humidity will cause the leather from which the shoe is made to suffer irreparable deformations.
- The surfaces of the shoes will avoid direct hits.
- Avoid excessive heat that can lead to the reactivation of the adhesives and the peeling of the soles.
- The faces and soles of the shoes must be protected from contact with solvents, pitch, soft bitumen or other corrosive materials, anti-slip or de-icing substances. Also, avoid hanging on or stepping on sharp metal objects, glass scraps, insecticidal substances, oils and gasoline, thinners, etc., as these lead to the destruction of the natural leather sole.
- In the case of shoes with leather soles and seams applied to the sole, Diane Marie cannot be held responsible for defects arising as a result of the imperfections of the roads, sidewalks or terrain where the shoes were used.
- Please use a cobbler to avoid damaging the shoes in the heel area.
- Since the leather with which the shoe is lined has not been chemically treated excessively to fix the pigment (in order to protect your skin), there is a risk of color migration. We recommend wearing matching or dark colored socks.
- For interior maintenance, clean with a soft damp cloth and avoid products containing acetone, acids, alcohol, or any other substances that have not been tested and recommended by Diane Marie for this type of skin.
- Heels covered in leather are more sensitive to wear and can degrade as a result of driving, stepping on gutters, glass shards or soft bitumen on pavements in the warm season.