Privacy policy

This policy has been drawn up taking into account the aspects established by the provisions of European and national legislation in force, respectively the General Data Protection Regulation (EU) 679/2016 ("GDPR"), Law 190/2018 on GDPR implementation measures and / or with any other decisions that the National Personal Data Protection Supervisory Authority (ANSPDCP) may issue as the supervisory authority regarding the protection of personal data.

The continuous development of technology, changes to our services or the legal situation, as well as other reasons may require adjustments to our data protection policy. We therefore reserve the right to change this data protection declaration at any time and ask you to inform yourself regularly about the current status.

The confidentiality of your personal data is one of the main concerns of SC Diane Marie Studio SRL, based in Bucharest, Str. Lacul Plopului no 10, as a data operator.

Who are we?

SC Diane Marie Studio Srl, hereinafter referred to as Diane Marie, "we" is a company from Romania, with its registered office in Bucharest, Str. Lacul Plopului no 10, sector 5, registered at the Trade Register under number J40/10442/2011, tax code RO29048600, email office@pantofidianemarie.ro

Dianemarie.ro is an online store. In order to be able to fulfill this goal, we get in touch with our visitors who wish, on their own initiative, to place orders. Later, we process the data in order to deliver the orders registered on the website. We also carry out marketing / promotion campaigns to attract buyers for various products and other personal data processing operations that we explain below.

The document below is therefore very important, because it explains why we need certain personal data to be able to provide certain services. Please read it carefully, because we have tried to explain here a series of useful principles and concepts both in the interaction with our website and in the interaction with the online environment in general.

We will tell you below, as transparently as possible, concepts and ideas, as well as what rights you have in relation to the personal data that we process, or what actions you can take to better understand and control the volume of personal data that you is processed online.

What is personal data?

According to the GDPR, "personal data" means any information regarding an identified or identifiable natural person ("data subject"). An identifiable natural person is a person who can be identified, directly or indirectly, in particular by reference to an identification element, such as a name, an identification number, location data, an online identifier or to one or more specific elements, specific to his physical, physiological, genetic, psychological, economic, cultural or social identity.

There is no list of personal data, and the GDPR does not require states to create such a list, for the simple reason that a date can become in a certain context personal data, and in another context simply be a valueless information of a personal nature.

Here are some examples of personal data:

  • the name;
  • one's domicile or residence;
  • an e-mail address (including addresses of the type andrei.popescu@firma.ro);
  • bulletin number, passport or identity card;
  • location data (for example, the location data feature available on a mobile phone)
  • IP address;
  • an ID cookie;
  • someone's silhouette from CCTV footage;
  • a car registration number;

The definition of personal data also contains several important elements:

  1. Personal data refers to information on natural persons, not legal entities. The distinction is important because, for example, the registration number from the Trade Register, the fiscal code or other identification elements of some companies are not personal data.
  2. It does not matter if the processing of these personal data is done through an automatic system or through a non-automated system (eg manual processing), if it is part of a structured data record system. The only important thing is that we are talking about a processing of this type of data.

The information we collect

Dianemarie.ro collects personal data in two important ways:

  1. Information provided directly by you, through dianemarie.ro forms (for example, as a result of registering as a member of the dianemarie.ro community, as a result of requesting a Dianemarie.ro service, as a result of orders placed on the site or as a result of subscribing to Dianemarie.ro newsletters).
  2. Information we obtain when you use our services (for example, we process the history of your interactions with our newsletters in order to be able to understand and limit the newsletters to those that interest you, the history of your orders, etc.).

Dianemarie.ro uses forms through which you can create an account, order, comment on products or register for Dianemarie.ro informative newsletters. These forms include fields such as name, e-mail address, mobile phone number, access password, details regarding the delivery address of some products, billing details, etc.

We use this data to allow you access to the site and to be able to deliver the products and services you have chosen to receive (the ordered product, newsletters, etc.). The legal basis for this processing is the entry and execution of a contract to which you are a party (whenever you perform the above operations, you agree with the terms and conditions of the provision of those services) or your consent, if we are talking about carrying out commercial communications to you, without talking about similar products and services that you have already purchased from us, where we are entitled to send you commercial communications (but we will continue, permanently, to offer you the possibility to unsubscribe from that kind of communication).

It may sometimes be necessary to also request additional tax information, if we are required by law to submit tax returns in relation to the products and services ordered by you. In that case, we will refer to your address (necessary to be entered on the tax invoice), but also other tax data that the law obliges us to collect and process in connection with the transaction in question. In this situation, the legal basis for processing will be represented by the obligation to comply with the provisions of the legislation.

We do not use your data to send marketing communications unless you explicitly opt for such communication. Even in such cases, we assure you that you have an easy-to-use option to unsubscribe (withdraw consent) at any time, either in the communication itself, or by contacting us by email or phone.

Dianemarie.ro also offers the possibility to send us a message. The data you send following the use of this contact option are processed based on our legitimate interest to respond to your request and / or to keep a record of your complaint, consultation request and others similar. This data is stored for 5 years.

  1. Data collected directly
    1. Creating a customer account

To create a customer account the following data are required. name, surname, e-mail, telephone number, address. A new account can be created either in the process of your request to open a new customer account, or as a result of placing an order for the first time, in which case, in order to honor your order, we will automatically activate an account for you by customer.

Alternatively, there is the option of connecting with a Facebook account. After logging in, Facebook sends us: the numerical ID for the social network, the name and the first name;

    1. Making purchases in the Online Store

You can make purchases when you have a customer account, place products in the shopping cart and then complete an order. Alternatively, even if you don't have an active account, you can create one by placing a new order. An order can also be taken after a message in the social media platforms/email or phone call.

The data collected after placing an order are: name and surname; delivery address; phone number.

When confirming the order, or when we announce that the products have arrived at the pick-up points, we will process: phone number and/or e-mail address to inform you about the status of your order/delivery.

The legal basis for this processing: Execution of the contract

To be able to honor your orders, deliver the products to the indicated address/hand over the products at the pick-up points, fulfill our warranty obligations associated with the products, or, as the case may be, make a product return.

    1. Card payment/payment refund in case of product return/order cancellation.

The details of the card you use for 3D Secure payment of purchases from the Online Store cannot be accessed by Diane Marie, but only by the online payment processor. In the step of actually entering the details of the card you use for online payment, the identity of the online payment operator is specified.

[3D Secure is a security measure that involves redirecting the customer when making the payment to a secure page where the registration of each cardholder is done by assigning an authorization code for each online transaction. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV/CV2 code)].

The data collected/processed following the online payment data sent to the operator processing/authorizing online payments/transactions are: name, surname; Order ID; transaction initiation date, completion date; transaction ID; payment situation (payment made/not made); the transaction amount (if applicable).

In case of returns/cancellations of orders that cannot be processed in the payment operator's platform, we collect and process the IBAN and the bank where you opened the bank account in order to refund the money paid for the returned products/cancelled orders.

The legal basis for this processing: Execution of the contract

We provide the necessary support for the processing by our partners authorized to mediate the payment of the products ordered by you.

    1. Delivery of orders

For the delivery of the products to the indicated address, we communicate to the couriers the strictly necessary data: name, surname; delivery address; phone; the value of the amount payable with cash on delivery (as applicable).

When picking up the products from our collection points, in order to identify you, we will ask for the name left in the order and the unique identification code of the shipment.

The legal basis for this processing: Execution of the contract

We fulfill our obligations related to the management and delivery of products to the customer in the agreed terms and times.

    1. Assistance and customer support

In order to ensure support regarding your customer account/placed orders, we will identify you by confirming: your name and surname; your e-mail address and phone number; Order ID.

It could process, following your prior agreement, your voice from the recordings of telephone conversations with you in order to respond to your requests for assistance or to resolve any complaints or notifications.

The legal basis for this processing: Execution of the contract

For the purpose of carrying out our loyalty actions and offering commercial discounts in relation to you.

    1. Loyalty actions

We grant various discounts and benefits related to loyalty actions (subscribing to the newsletter, placing orders on the website) in the form of vouchers, discounts or loyalty points.

The legal basis for this processing: Execution of the contract

For the purpose of carrying out our loyalty actions and offering commercial discounts in relation to you.

    1. Promotional campaigns, contests, promotions or raffles

For online contests we collect your email address. We also organize contests on Diane Marie's official Facebook page, where we collect, depending on the campaign, the following data necessary for your participation in the contest, respectively, for validating the winners through random.org: first and last name; email address; phone number

We will mention your first and last name on the official Diane Marie Facebook page and on the website.

The legal basis for this processing: Consent

For the purpose of your participation in the organized contests, the identification and then the awarding of the respective prizes.

  1. Data collected indirectly:
    1. Creating customer profiles for direct marketing purposes

Depending on your interactions and behavior on the site, we collect and process your data through our partners in order to create your customer profile for the subsequent transmission of personalized offers through the communication channels chosen by you.

For the preparation of profiles, we process the following: your name, surname, e-mail and/or physical address and telephone number; the history of your interactions with us on the site, (namely: which products you viewed, searched or ordered; which orders you initiated and later completed or canceled; which products were delivered to you); your preferences when making purchases from the Online Store (which products you bought, at what date/time, how you made the payment); the online identifiers obtained from the device you use when browsing pantofidianemarie.ro.

The legal basis for this processing: Consent

For profiling and the transmission of personalized offers through the communication channels you consent to (sms, e-mail).

    1. Site browsing data

When you visit www. pantofidianemarie.ro , or you log in to the customer account, we collect with the help of cookies and data obtained from your computer, phone, tablet or other device used by you, information with which we can identify you online, and which we use for profiling for direct marketing purposes: IP address; The Internet browser you use and the version of the operating system of the device; HHTP/HTTPS protocol data; Duration of your visit/activity; o The general location of the device (if geo-location is enabled) from which you connect to the site. Most devices offer you the option to disable geo-location services right from the settings of the respective device if you do not want this.

    1. Online behavioral advertising

Based on your browsing and behavior, monitored by cookies, we will provide you with online advertisements for some of our products that may interest you. Based on the information about your navigation on the site, we can place you in an interest group with other similar customers, as well as browsing behavior and thus deliver advertisements (banners) to you based on the data obtained.

The legal basis for this processing: Cookie consent

For the cookies that monitor your behavior on the site.

If you do not want to participate in the monitoring through cookies for the purpose of sending advertisements (banners) online based on your interests, you can refuse the setting of a cookie module in this sense by setting the browser that generally disables the automatic setting of modules cookies. You can also disable cookies for the advertising services of a browser service provider (e.g. Google), by setting your browser in such a way that the cookies of the respective domain are blocked. You can do this very easily from the following page www.youronlinechoices.com/ro/optiunile-mele

The option to opt out of online behavioral advertising will not stop the display of general advertisements, which are not individualized according to your interests.

    1. Offers based on personalized audiences (on customer lists)

Diane Marie uses Facebook's personalized audience services created with the help of your pixel data and the data from your mobile application. With the help of this service, we can transmit on this channel, to your Facebook account, personalized offers through targeted advertisements. We and Google can identify the fact that you clicked on our Facebook ad and were redirected to the site.

The legal basis for this processing: Consent

For the transmission of personalized offers on Facebook (by using the service of personalized audiences based on customer lists.

More details regarding the purposes, the method of collection and processing of personal data by Facebook and for protection settings of your private sphere on Facebook, you can consult the Privacy Policy of Facebook , the help center for promoters.

    1. Maintenance and security of the Magazinul Online website

We use the following online identifiers for the maintenance and security of the Online Store website: IP address; the internet browser you use and the version of the operating system of the device you connect with; HHTP/HTTPS protocol data; the location of the device (if geo-location is activated) from which you connect to the Online Store website.

The data are processed to ensure the proper functioning of the website, respectively: the correct display of the website content; improving the site's performance; ensuring the requirements of the device from which you connect/authenticate to the requirements of the site; ensuring website security and protecting against fraud or any security breach; identifying and fixing defects that prevent the use of our website or your customer account.

The legal basis for this processing: Legitimate interest

Implementation, configuration and maintenance of the security measures of the Online Store website

    1. Audit and reporting

We process your data for the annual financial audit, as well as for the submission of tax and accounting declarations to the tax authorities.

The legal basis for this processing: Legal requirements

For compliance with the legal obligations imposed by the applicable legal provisions in fiscal and accounting matters

    1. Defending rights in court

When we defend our rights in court for the recovery of sums owed, or when we protect our interests against unjustified claims/complaints, we will process your data necessary for the formulation of meetings, written conclusions, requests and specific documents.

The legal basis for this processing: Legitimate interest

Exercising any defenses/rights before the courts, or public/control authorities or institutions.

    1. Procedures and investigations of the authorities and/or judicial bodies

Exceptionally and in accordance with the law, we will provide the following data to the competent authorities and institutions, in the framework of formal procedures/investigations or other steps provided by law, according to the procedure provided by law, the following data: name, surname, address, e-mail, telephone .

The legal basis for this processing: Legal requirements

For compliance with the specific legal obligations imposed by the applicable legal provisions in the matter of protection against fraud, money laundering and terrorism.

    1. Data we collect from other sources: Browsing social networks

If you like us on our Facebook page or if you log in to your customer account with your Facebook address and password, we will receive this data without using it other than to be able to communicate with you and possibly send you some personalized offers through your Facebook account based on personalized audiences.

The legal basis for this processing: Consent

Sending personalized offers on Facebook (by using the personalized audience service based on the facebook pixel).

Use of the pantofidianemarie.ro website

Dianemarie.ro automatically collects certain information, which it stores in its traffic reports. The information we are talking about may include the IP of the device from which you visit us, the region or general location from where you access the site, as well as the type of browser, operating system or device from which you access us. In addition, it also collects a history of the pages you access.

We use this information based on our legitimate interest to observe how well the pages of the site correspond to the display needs of your particular device, to diagnose any problems that our servers have when delivering pages to certain types of devices, to analyze trends, observe how users can better navigate our pages. We also collect statistical demographic information that helps us identify visitor preferences. Dianemarie.ro also uses cookies, which you can read about in the section below.

Cookies and other similar technologies

The first websites ever launched had no memory. Thus, it was not possible to authenticate visitors or use a shopping basket, in the case of online stores or other mechanisms that help the user and the site to recognize each other on other visits.

Cookies were invented precisely to fix this problem. They are small text files, placed on a visitor's terminal, which play the role of site memory. Whenever the person in question accesses a certain website, he can write or read in the cookie he placed on the terminal all kinds of information that the visitor has already sent to the website, directly or indirectly. Later, other technologies aimed at the same type of purpose were developed from here. We have tried to describe each such technology below.

Cookies are small text files placed on your computer or mobile devices when you access websites. "Direct" cookies are set by the domains you are visiting at that moment (e.g. pantofidianemarie.ro ). "Third" cookies are set by domains other than those of the sites you visit (eg domains other than Dianemarie.ro).

Web beacons are transparent pixel images that are used to collect information about website usage. As in the case of cookies, the technology that allows local storage allows websites to store information on a terminal (computer, mobile phone, etc.). This technology allows persistent storage, as a rule, and, unlike cookies, the data stored there are not transferred to the Internet whenever the website is visited by a certain visitor. Dianemarie.ro does not use such technologies.

The mobile advertising code is a unique identifier (ID) set by your mobile device's operating system. This ID helps the applications you install on the device and which may contain advertisements to recognize you. Most devices allow apps to access the mobile advertising ID by default. However, you can change your device settings to prevent your device from sharing this code with various apps. Check the "Help" section for operating systems to learn more about managing mobile advertising IDs. On Android, Advertising means the Android Advertising ID, on iOS devices it means the ID for Advertiser (IDFA).

Most cookies can be included in one of the categories below:

  • Strictly Necessary: ​​these cookies are essential in providing the services requested by you. Without them, the website cannot function or deliver the services provided (authentication, shopping cart, etc.).
  • Performance: these cookies collect information about how visitors use a website, such as the most popular pages, which method of connecting between pages is the most efficient, and whether users encounter error messages on web pages. These cookies allow us to offer a high-quality experience to our visitors, as well as to measure the audience of Dianemarie.ro pages. The information collected by these cookies does not identify users. They are designed to help improve the performance of our website. This website uses Google Analytics, an internet traffic analysis program provided by Google, Inc. ("Google"). Google Analytics uses cookies to help Dianemarie.ro analyze how users use the site. The information generated by the cookie about the use of Dianemarie.ro (including your IP address) will be transmitted and stored by Google. Google will use this information for the purpose of evaluating your use of Dianemarie.ro, compiling reports on the site's activity and providing other services related to Dianemarie.ro's activity. Google may also transmit this information to third parties, if this is required by law or if these third parties are authorized to process the information on behalf of Google. Google will not associate your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use the full functionality of this website.
  • Functional: these cookies remember the choices you make, to improve your experience.
  • Targeting and advertising cookies: these cookies collect information about your browsing habits to make advertising relevant to you and your interests. They are also used to limit the number of views of an advertisement, as well as to help measure the effectiveness of advertising campaigns.

What cookies are used?

Two types of Cookies are used: per session and fixed. The latter are temporary files that remain in the user's terminal until the end of the session or the closing of the application (web browser). The fixed files remain on the user's terminal for a period in the Cookie parameters or until they are manually deleted by the user.

The cookies used by pantofidianemarie.ro are: Google Analytics, Facebook Login, Omniconvert, Criteo, Tawk, Profitshare, 2Performant, Google Experiments, Google Adwords, Hotjar, Push Engage.

The third parties that have access to the traffic data provided through cookies on the Dianemarie.ro website are: KuBu; delivery companies: Fan Courier, Urgent-Cargus, DPD, email marketing services: Mailagent; online payment processors (Payu).

Your cookie options

You can adjust the privacy settings in the browser to block all cookies; however, this could seriously affect your browsing experience, as many websites may not work properly. The browser can allow you to delete all cookies when closing the browser. This option, however, leads to the deletion of persistent cookies, which can store your preferences and personalized settings on the sites you visit regularly. However, it is possible to keep the cookies you want, as your browser may allow you to specify which sites are always or never authorized to use cookies.

To whom we transfer this information

We will disclose your personal data only for the purposes and to those third parties listed below. We will take the appropriate measures to ensure that your personal data is processed, secured and transferred in accordance with the legislation in force.

Disclosure to companies from the pantofidianemarie.ro group

Your personal information may be communicated to any company that is part of our group, if we consider it to be in our legitimate interest or for internal administrative purposes (for example, CRM) or for auditing and monitoring our internal processes.

We may also transfer your personal information with companies in our group that provide us with products and services, such as information technology systems. Access to your personal information is limited to those employees who need to know the personal information and may include employees in the marketing, information technology and security departments.

Disclosure to third parties

We will transmit your personal data, where strictly necessary, on a need-to-know basis, to the following categories of third parties:

  1. the companies that provide us with products and services (proxies).
  • media agencies, such as those that organize promotional campaigns and those that administer the pantofidianemarie.ro website;
  • market research services: analysis, advertising, strictly for the needs of Dianemarie.ro;
  • providers and support of information technology systems, including e-mail archiving, telecommunications providers, back-up and disaster recovery services and cyber security services.
  • the companies involved in the operation of our website, in case they do not offer us a service.
  • other parties, such as public authorities and institutions, accountants, auditors, lawyers and other external consultants, whose activity implies the need to know these data or where the law obliges us to make this disclosure.

We will also disclose your personal data to third parties:

    • If you give us your consent for this disclosure;
    • To persons who demonstrate that they act legally on your behalf;
    • Where it is in the legitimate interest of Dianemarie.ro to manage, grow and develop its business, in the following cases: In the event of a change of site owner, we could disclose your personal data to the potential buyer of the business or its parts, having considering the need to maintain business continuity.
    • If Dianemarie.ro or a substantial part of its assets are acquired by a third party, in which case the personal data processed by Dianemarie.ro will be part of the transferred properties.
    • If we are required by law to disclose a certain type of information, in the case of legal requests from government officials, or in the situation where we are required to comply with national security or law enforcement requirements or to prevent illegal activity.
    • to respond to any complaints, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
    • to protect the rights, property or safety of pantofidianemarie.ro , our employees, customers, suppliers or other persons.

    Retention period of personal data

    Your personal data will be stored as long as there is a customer account in our database. You can always request the deletion of personal data stored by Diane Marie, an action that is completed within 20 days (maximum) as long as the legitimate basis does not intervene. This means that if a certain law provides for the storage of personal data for a certain period of time, then, in that period, your personal data mentioned in the respective law will not be deleted.

    Restrictions on the use of information by third parties

    Any third parties to whom we disclose your personal information in accordance with the above are limited (by law and by contract) in their ability to use your personal information only for the purposes specifically identified by us. We will always ensure that any third parties to whom we disclose your personal information are subject to confidentiality and security obligations in accordance with the contracts signed with them and applicable laws. However, for the avoidance of doubt, this may not be applicable where disclosure is not our decision.

    Except as expressly detailed above, we will never disclose, sell or rent your personal information to a third party without notifying you and, if applicable, obtaining your consent.

    Transfer of information outside the European Union

    Personal information may be processed by our staff operating outside the EEA, other members of our group or third party data operators for the purposes mentioned above.

    If we provide any personal information about you to such entities outside the EEA, we will take appropriate steps to ensure that the recipient adequately protects your personal information in accordance with this notice. These measures include:

    • in the case of service providers based in the USA, concluding standard contractual agreements with them approved by the European Commission or ensuring that they have enrolled in the Privacy Shield program (see further https://www.privacyshield.gov/ welcome); or
    • in the case of service providers based in other countries outside the EEA (including Japan), concluding standard contractual agreements of the European Commission with them.

    More details about the steps we take to protect your personal information in these cases are available from us, upon request, by contacting us.

    What rights do you have as a user of pantofidianemarie.ro ?

    The Regulation recognizes a series of 8 important rights for the data subjects (the operator is obliged to ensure their observance):

    1. The right to information - art. 13 and 14 GDPR. It allows the data subjects to know, right from the moment of collection, how those data will be used, to whom they will be disclosed or transferred, what rights the data subjects have regarding the processed data, etc.
    2. The right of access to data - art. 15 GDPR. It allows you to obtain, from us, a confirmation that personal data concerning you is being processed or not and, if so, access to the respective data and other useful information.
    3. The right to delete data - art. 17 GDPR. It allows you to obtain from us the deletion of your personal data, without undue delay. There are, however, exceptions to this rule, such as the idea that some data are processed to give the public the right to information, that they are processed for statistical or archiving purposes, that they are processed to fulfill a legal obligation or that we process them for establishing or defending a right in court.
    4. The right to data rectification - art. 16 GDPR. It allows you to obtain from us, without undue delay, the rectification or completion of inaccurate personal data concerning you.
    5. The right to data restriction - art. 18 GDPR. It is a temporary right. In some situations, between the moment when, for example, we take the decision to delete certain data (we no longer need the personal data for the purpose of processing) and the effective deletion of the data, you send us a request by which you oppose the deletion, giving reasons the fact that you need this data to establish, exercise or defend a right in court. As a result of such a request, we will "freeze" the data, stopping their processing for a certain period of time.
    6. The right to data portability - art. 20 GDPR. You have the right to receive the personal data that concern you and that you have provided to the operator (who processes them under a contract or under your consent, by automatic means) in a structured format, currently used and which it can be read automatically and you have the right to transmit this data to another operator, without obstacles from our side. In other words, the personal data will be provided to you, in a structured format, so that you can decide whether to download them or, on the contrary, to send them to another operator.
    7. The right to opposition - art. 21 GDPR. You have the right to oppose, for example, the processing of your personal data, when they are processed for direct marketing purposes. To make it clearer how you can exercise this right, it should be mentioned, for example, that in all the newsletters that come from Dianemarie.ro (regardless of whether we are talking about newsletters that only provide information or newsletters that promote services or products of Dianemarie shoes. ro ) you will always have the possibility to unsubscribe. We offer this possibility in absolutely all situations, regardless of whether the law obliges us to do so or not (not all emails from us are considered to be direct marketing), because we think it is important that your interaction with Dianemarie.ro only exists for a while you want it
    8. The right not to be the subject of a decision based exclusively on automatic processing , including the creation of profiles, which produces legal effects that concern the data subject or similarly affect him to a significant extent. Dianemarie.ro does not carry out such profiling that is followed by automated decisions with legal or similar significant effect for the person concerned. When we carry out such profiles, we will notify you and modify this information notice.
    9. The right to file a complaint with the National Authority for the Supervision of Personal Data Processing. G-ral Blvd. Gheorghe Magheru 28-30, Sector 1, postal code/l 010336, Bucharest, Romania. +40.318.059.211 / +40.318.059.212, anspdcp@dataprotection.ro.

    Please also consider the following:

    Time frame:

    We will try to respond to your request within 30 days and may extend this period for specific reasons related to the complexity of your request. In all cases, if this period is extended, we will inform you about the extension period and the reasons that led to it.

    Access restriction:

    In certain situations, we may not be able to give you access to all or some of your personal data due to legal provisions. If we refuse your access request, we will inform you of the reason for the refusal.

    Without identification:

    In some cases, we may not be able to search your personal data due to the identifiers you provide in your request. In such cases, if we cannot identify you as the data subject, we are unable to comply with your request to enforce your legal rights described in this section, unless you provide additional information that allows you to be identified. We will inform you and give you the opportunity to provide such additional details.

    Exercise of legal rights:

    To exercise your legal rights, please access your Dianemarie.ro Account. If the desired operation cannot be performed directly in the account, please contact us at office@pantofidianemarie.ro.

    Security

    Dianemarie.ro is committed to protecting your personal data against loss, misuse, disclosure, modification, unavailability, unauthorized access and destruction and takes all reasonable precautions to protect the confidentiality of this data, including by using appropriate organizational and technical measures. Organizational measures include physical access control to our headquarters, staff training and locking of physical files in storage cabinets. Technical measures include the use of encryption, passwords for access to our systems, the use of SSL security certificates, for data encryption in transit, etc.

    During the provision of your personal data to you, the personal data may be transferred over the Internet. Although we make every effort to protect the personal data that you provide us, the transmission of information between you and us, on the Internet, is not completely secure (it is possible that the terminal from which you write is monitored by third parties, for example, without we can do nothing about this). Therefore, we cannot guarantee the security of your personal information transmitted over the Internet. You therefore understand that any such transmission is at your own risk. Once we receive personal data, we will use strict procedures and security features to prevent unauthorized access to it.

    Changes in the information note

    We reserve the right, at our discretion, to change our privacy practices and to update and make changes to this notice at any time. For this reason, we encourage you to return to this note regularly. This document is current from the date that appears at the top of the document. We will treat your personal data in a manner compatible with the privacy notice under which it was collected, unless we have your consent to treat it differently.

    Contact information

    Please address your questions regarding the subject of data protection and any requests in the exercise of your legal rights to the following contact details:

    Email: office@pantofidianemarie.ro

    Website: www. pantofidianemarie.ro

    Headquarters address: Str. Lacul Plopului 10, sector 5, Bucharest

    We will investigate and attempt to resolve any request or complaint regarding the use or disclosure of your personal information.

    If you are not satisfied with our answer, you can file a complaint with the National Supervisory Authority for the Processing of Personal Data.

    You can find more information here:

    Dataprotection.ro