How do I buy?

Placing an online order (purchase or reservation)

Placing an online order (purchase or reservation) by customers who have an account created on the website is done by following the steps below:

step 1: login to the account;

step 2: selecting the product, adding it to the basket and navigating the website to the order completion page, with the exception of the case where the customer wants to add other products to the basket, in which case he returns to the product page, and at the end of the shopping navigate to the order completion page;

step 3: sending the order by pressing the "COMPLETE ORDER" button

step 4: selecting the delivery method:

(1) Online order with courier delivery and in this case the following is requested:

- entering the billing/delivery address, if the desired address has not already been entered in the account and/or the customer's verification of the delivery/invoicing data already registered in the account, their confirmation or modification;

- choosing the payment method; the customer can choose to pay for the products with cash paid to the courier (payment on delivery) or online (payment by card) using the services of the payment processors with which the Seller collaborates;

- or

(2) Reservation in the store - in this case contact details are requested [name, surname, email address and telephone]

step 5: acceptance by the Client of the Terms and Conditions on the website by ticking their confirmation box; in the absence of acceptance by the client of the Terms and conditions on the website, it is considered that he refuses the conditions of the Seller regarding the conclusion of the sale-purchase contract, the order not being able to be completed;

step 6: finalize the order by pressing the "PLACE ORDER" button.

Placing an order by customers who do not have an account is done by completing an order following the steps below:

step 1: selecting the product, adding it to the basket and navigating the site to the order completion page, except for the case where the customer wants to add other products to the basket, in which case he returns to the product page, and at the end of the shopping navigate to the order completion page

step 2: sending the order by pressing the "COMPLETE ORDER" button

step 3: selecting the delivery method:

(1) Online order with courier delivery and in this case the following is requested:

- entering the billing/delivery address

- opting for issuing the invoice to the natural or legal person

- choosing to create an account - the customer can register as a member of the site and create a user account, if he does not have an account already created or continue to complete the order without choosing to create an account

(2) Reservation in the store - and in this case contact details are required [name, surname, email address and telephone]

step 4: acceptance by the Client of the terms and conditions on the website by ticking their confirmation box; in the absence of acceptance by the customer of the terms and conditions on the website, it is considered that he refuses the conditions of the Seller regarding the conclusion of the sale-purchase contract, the order not being able to be completed.

step 5: finalize the order by pressing the "PLACE ORDER" button.

Offers and price reductions

Offers and price reductions on www.dianemarie.ro are limited in time and quantity.

Their duration is valid only during the announced period and/or within the limit of available stock.

Reservation in stores

No more than 5 (five) products can be reserved in a reservation order placed on the www.dianemarie.ro website and only one reservation order/day can be placed.

After the Customer places the order, the Seller, depending on the available stock, will confirm the reservation of the product/products in the store indicated by the Customer, within a minimum of 1 working day - a maximum of 10 working days.

In the event that the product/products become unavailable, the Seller notifies the Customer by phone/SMS in this regard. The customer is notified by phone or SMS that the reserved products are available in the stores and are reserved for a period of 48 hours from the moment of sending the notice by the Seller.

After viewing/trying on the products, the Customer can express (1) his desire to purchase the desired products, by completing the payment directly in the store, or (2) his refusal to buy them.

The Customer's non-appearance in the stores within 48 hours of receiving the telephone or SMS notification leads to the automatic cancellation of the product reservation.

Order receipt confirmation

after placing an order, the seller will send, to the e-mail address indicated in the order, an e-mail confirming the receipt of the order with its details and not the order confirmation according to the paragraph below entitled "Order confirmation"

Order confirmation

After confirming the receipt of the order, the Seller will check the material condition of the ordered products (eg: no defects, damage, etc.) and following this check, only the products that correspond in terms of quality will be prepared for delivery.

If, after the verification, the products do not correspond in terms of quality, the Seller will notify the customer about this aspect and will cancel the order partially/totally, as the case may be, according to the paragraph below entitled "Cancellation of the order".

The order is considered confirmed (totally/partially) by the Seller at the time of invoicing the products.

At the same time, before confirming the order, the Seller can contact the Customer by phone and/or by e-mail in order to verify the correctness of the order placed and/or any data provided by the Customer (including personal data). If changes are needed regarding any information contained in the order, these changes can be made by the Customer or by the Seller, based on the explicit verbal consent given by the Customer during the telephone conversation, for this purpose.

Cancel order

The Customer can cancel the order at any time during the period between the date of placing the order and the date of its confirmation by the Seller, by sending the Customer a written request to the e-mail address: office@dianemarie.ro. The request must contain the number of the order for which total or partial cancellation is requested. In case of partial cancellation, the canceled products and quantities will be indicated.

The seller reserves the right to cancel the order under the following conditions:

the data provided on the site by the Buyer are incomplete and/or incorrect, and the Buyer has not corrected these data in his personal account or has not contacted the Seller or has not been contacted by him in order to correct them, a situation in which the Seller is unable to to ship the products from the Order,
in case a product becomes unavailable, shows non-conformities, etc., a situation in which the buyer will be informed as soon as possible, by phone or at the email address in the order,
in the case of online payment, invalidation of the transaction by the payment processor, lack of confirmation from him or communication errors between the systems of the payment processor and the Seller.
if the customer's requests deviate from the normal pattern of an online order and/or the order is frivolous according to what is mentioned in this document;
in the event that some characteristics of the product(s) (description, price, etc.) were displayed incorrectly (e.g. technical and/or human errors) and the delivery has not yet been made, the Seller will cancel the order if the Customer has not confirmed the order in maximum 3 working days from the date on which he was informed about the error or if he refuses to buy the product according to the new features;
in case of force majeure or fortuitous event or any such events independent of the Seller.

Any such cancellation of the order by the Seller does not engage in any way the responsibility of the Seller for the damages caused to the customer, with the exception of the reimbursement of the value of the canceled products, if they have already been paid.

If the order was paid in advance and later cancelled, the Seller will reimburse the Buyer the value of the undelivered product(s), within a maximum of 7 calendar days, from the date on which the Buyer communicated to the Seller or the Seller communicated To the buyer, the decision to terminate the sale-purchase contract of the product/products.

The refund will be made using the same method of payment as the one used for the initial transaction, unless the Buyer has expressed his express agreement for another method of reimbursement. For a clearer understanding, for example, in the case of payment by card, the refund payment will also be made to the account related to the card through which the payment was made.