Delivery and Returns

Delivery and returns

Delivery

The ordered products will be delivered to the address indicated by the buyer in the order. The products are delivered, exclusively on the territory of Romania, by fast courier companies contracted by the Seller, within 3 - 5 working days from the confirmation of the order by the Seller.

During campaigns and/or discounts, the term of 3 - 5 working days can be extended up to a maximum of 30 days in exceptional situations.

Delivery costs

The order is shipped at the buyer's expense at a rate of 17 lei for each order. The Seller can offer free shipping of the order, above a certain value, as this information is displayed on the Seller's website.

If the fulfillment of an order is done through several deliveries, the customer will bear the cost of a single delivery

The right to withdraw from the contract

According to GEO no. 34/2014, the Buyer has the right to withdraw from the contract, without specifying the reasons, within a maximum of 14 calendar days, calculated as follows:

- from the day on which the Buyer or a third party, other than the carrier, indicated by the Buyer, took physical possession of the product(s); or

- from the date on which the Buyer or a third party, other than the carrier, indicated by the Buyer, takes physical possession of the last product, if the Buyer orders multiple products that will be delivered separately in a single order.

The withdrawal request will have effects only if the products are returned to the Seller before the expiration of the period of 14 calendar days from the receipt of the products by the Buyer, in the same condition in which they were delivered, without showing signs of use and without being damaged from the fault of the Buyer.

In order to exercise the right of withdrawal, the Buyer must complete one of the return documents below, insert it together with the product(s), in the packaging (e.g. cardboard box) used to return the product(s):

I. The Withdrawal Form, which can be downloaded  here ;

II. Electronic Withdrawal Form in the My Returns section, if the Buyer has a user account and an order eligible for return (no more than 14 calendar days have passed since the date on which the buyer or a third party, other than the carrier, indicated by him , entered into physical possession of the products);

Also, for the products purchased online, the Seller accepts the return of the same products in the physical store, within the same period of 14 calendar days, in compliance with the same conditions above regarding the return period and the condition of the product. An unequivocal declaration in which the Buyer must mention the following minimum information necessary for identification : order number or purchase invoice number.

RETURN FORM LINK

Order courier here

Consequences of withdrawing from the contract

In case of withdrawal from the contract, the Seller will reimburse the counter value of the product(s), for which the Buyer has exercised the right of withdrawal from the contract, without undue delay and, in any case, not later than 14 calendar days from the date on which the product (them) for which he withdrew from this contract comes into the possession of the Seller or from the date of receipt of proof from the Buyer according to which he sent the product(s) to the Seller, taking into account the closest date .

The refund will be made using the same payment method as the one used for the initial transaction.

The amount will be refunded depending on the payment method, as follows:

- for Orders paid by bank card on the website, the refund will be made through the same payment channel and in the bank account from which the payment was received or in cash by presenting the Buyer in the Seller's physical stores;

- for Orders paid by cash on delivery, the refund will be made by bank transfer to the bank account indicated by the Buyer in one of the return documents;

- For orders paid with a "Gift Card", the value of the order will be returned to the total value of the initial gift card and can be used again for a new order. The value in lei of the gift card cannot be returned.

The direct cost of returning the products rests with the Buyer.

Products made to order

The products made to order will be delivered within a term communicated and agreed by telephone between the Buyer and the Seller, between 14 and 21 calendar days. The final price of the customized products consists of the initial price of the product plus a customization fee of 25-45 lei. To initiate the order, an advance of 125 lei will be paid in the case of sandals and shoes and 175 lei for products in the boots and boots category. Payment of the advance is made by bank transfer, card payment or at Diane Marie locations. The return of products made to order is made according to the law OUG34/2014 and Ordinance no. 130/2000, only in the case of a manufacturing defect or a discrepancy between the order made and the delivered product.